CTS products are warranted for a period of 90 days from date of shipment to be free from defects in materials and workmanship under normal use and service. Any products found to be defective in material or workmanship within the warranty period will be repaired or replaced.
This warranty does not extend to any product that has been subject to misuse, abuse, accident, negligence, exposure to the elements or chemicals, alterations, modifications or repair not authorized by CTS.
The sole and exclusive maximum liability to CTS shall be the price of the product ordered. CTS shall not be liable under any circumstance for consequential or incidental damages, including but not limited to, labour costs and loss of products arising in connection with the use of or inability to use products purchased from CTS. CTS shall not be liable for any delay in or impairment of performance resulting from any circumstances or causes beyond its control in the conduct of its business.
For returns please call the office 416-412-7144 to attain a RGA (Return Goods Authorization) number before attempting to return products. No returns will be accepted without a RGA number. A 10% – 15% restocking charge will be applied to all goods returned.
Returns that are free from defects in materials and workmanship that have been put into service or was custom made for the customer will not be accepted at our discretion.