How to Make Order

• > Contact us by phone 416-412-7144 or TOLL FREE 1-888-412-7144 (USA/CANADA ONLY)
• > Fax your order to 416-412-7145
• > Send your order by email to sales@cts.projectdevelopment.co

When placing an order, please have the following information available if possible:

• > Your customer account number (if known)
• > Billing address and shipping address
• > Telephone number and fax number
• > Tax ID number
• > Purchase order number (if applicable)
• > Visa, MasterCard or American Express number
• > Brief description of product
• > Product number (if known)

Customer Service

Our customer service department is available to answer questions or to assist in selecting products. Please call us at 1-888-412-7144/416-412-7144 between 8:30 AM and 4:00 PM Eastern Time Monday through Friday

Shipping:

Shipping is charged on all orders unless quoted otherwise. If you would like to have shipping charged to your account, with a carrier of your choice, please indicate so when ordering.

PAYMENT TERMS:

Payment terms are prepayment by t/t wire or credit card number (Visa, MasterCard or American Express). Sorry, no COD orders.

CUSTOM ORDERS:

Orders for items of special design or for items which we do not normally carry in stock cannot be cancelled, returned or exchanged.

RETURN POLICY:

Goods may be returned with prior authorization only. CTS reserves the right to charge a 15% restocking fee for returned products. All goods returned must be in saleable condition and in its original packaging.

CLAIMS:

Claims for shortages and damaged goods must be filed with CTS within 5 days of receipt of shipment.