How to Make Order
- > Contact us by phone 416-412-7144 or TOLL FREE 1-888-412-7144 (USA/CANADA ONLY)
- > Fax your order to 416-412-7145
- > Send your order by email to firstname.lastname@example.org
When placing an order, please have the following information available if possible:
- > Your customer account number (if known)
- > Billing address and shipping address
- > Telephone number and fax number
- > Tax ID number
- > Purchase order number (if applicable)
- > Visa, MasterCard or American Express number
- > Brief description of product
- > Product number (if known)
Our customer service department is available to answer questions or to assist in selecting products. Please call us at 1-888-412-7144/416-412-7144 between 8:30 AM and 4:00 PM Eastern Time Monday through Friday
Shipping is charged on all orders unless quoted otherwise. If you would like to have shipping charged to your account, with a carrier of your choice, please indicate so when ordering.
Payment terms are prepayment by t/t wire or credit card number (Visa, MasterCard or American Express). Sorry, no COD orders.
Orders for items of special design or for items which we do not normally carry in stock cannot be cancelled, returned or exchanged.
Goods may be returned with prior authorization only. CTS reserves the right to charge a 15% restocking fee for returned products. All goods returned must be in saleable condition and in its original packaging.
Claims for shortages and damaged goods must be filed with CTS within 5 days of receipt of shipment.